Since these are booked tickets (like for the cinema or theater), cancellations are generally not possible. We can flexibly adjust the number of participants on-site — but not the number of rooms. If you want to be on the safe side, use the "Flex Rate." Only with this option can you reschedule the mission free of charge up to 72 hours before the start. Within 72 hours, this is no longer possible.

Just like at a concert, we have to plan and pay for staff. If you, as a private group, must cancel for truly exceptional reasons and can provide proof, we always try to be accommodating and find a solution.
Please make sure to contact the location you booked with in writing. Here you’ll find the Contact Information. Thank you!

Imagine this: You and your team are immersed in a story where you face logical challenges and physical puzzles. You need to find and connect objects and clues in an unfamiliar room — the goal: escape the room together as a team. That’s all we’ll reveal for now.

Everyone – from young to old!
Anyone who enjoys discovering new things, playing games, or solving puzzles will have a great time. Since some tricky puzzles await, we recommend a minimum age of 8 years, accompanied by at least 2 legal guardians. Players under 14 must be accompanied by a guardian.

Please note: Some rooms may not be suitable for players with limited mobility, as climbing or crawling may be required.
You can find more information by clicking on the mission image.

No – don’t worry! The rules are simple and will be explained beforehand. Since you're working as a team, everyone brings their own strengths to the table, and together you can succeed.

If you ever get completely stuck, there’s a game master watching the action via camera – they’ll give you a small hint when needed.

No problem — just bring the additional person along, and we’ll adjust the total amount on-site. If someone from your team can’t make it unexpectedly, we’ll also adjust the bill accordingly. You only pay for the actual number of participants.

Unfortunately, full room cancellations are not possible. Please note that if you’ve paid online, refunds aren’t available — however, we can issue you a voucher for the corresponding amount.

First, thank your friends for the lovely gift — then simply book your preferred room at your preferred time. During the booking process, you’ll have the option to enter your voucher code.

Alternatively, just bring the voucher with you, and we’ll adjust the total amount on-site.

1–2 drinks are totally fine, of course!
However, for safety reasons, we must deny entry to anyone who is heavily intoxicated. If this only becomes apparent during the mission, we reserve the right to ask the person to leave mid-game.

The same applies to any aggressive or disrespectful behavior toward the game masters, or damage to the set or props.
In such cases, the tickets must still be paid in full.

Safety is extremely important to us, and we want you to be fully focused on the game. That’s why we have:

• A valid operating permit and, if necessary, an approved fire safety plan that includes:
• Clearly marked and inspected escape routes as required by building regulations.
• A game master assigned to each group who monitors the game via camera and microphone, keeping a close eye on what’s happening in the room.
• Doors that are either unlocked or can be opened at any time from inside and outside using an emergency stop button. In case of a power failure, the doors automatically unlock since we use electromagnetic locks, not bolts.
• Every player can leave the game room independently at any time without assistance from the game master.
• Regular checks of smoke detectors and emergency exit signs, and all game masters receive ongoing training on the safety concept.

If you have any more questions, feel free to get in touch with us!

The price depends on the number of participants. The more players you have per group, the cheaper it is per person. The exact prices depend on the location and can be found on the booking page for each city.

All our rooms are designed so that every team can succeed. Plus, you always have your game master to support you.

You need at least two players. Since communication and teamwork are key, we recommend a minimum of 4 people per team. This way, you have more brainpower in the room, but communicating among several players also presents a new challenge.

More players don’t necessarily mean it’s easier, but it definitely gets livelier and more fun. Unfortunately, for teams of two, we have to charge the three-person price, because otherwise the operational costs wouldn’t be covered at the end of the day.

Unfortunately, wheelchair users can only participate to a very limited extent. Only in "The Scepter of Light" with a very narrow wheelchair that is at most 52 cm wide at the bottom.

However, your team must also include players without physical limitations, as some things are not within reach and the wheelchair needs to be lifted over a small 40 cm step.

All missions are playable in both German and English. After all, we operate worldwide.

Unfortunately not

You can find directions to us in the contact section on Google Maps.

Simply click on TICKET or BOOK and select the city. Then you’ll reach the booking calendar.

You can pay online directly via credit card, Sofortüberweisung, or PayPal.

Great to hear you liked it! We’re always looking for motivated people who are excited about the concept and want to join the team. Feel free to reach out to the appropriate location via the contact section.

No problem! Just send a quick email to the appropriate location listed in the contact section, and we’ll get back to you shortly.

Of course — and what a selection!
Just go to VOUCHERS and choose the city you want. Then select the desired voucher in the booking calendar.

You’ll receive the voucher code immediately by email. You can find all further information on the voucher page.

Our location with café is open Monday to Thursday from 9 AM to 6 PM, Friday from 9 AM to 11 PM, Saturday from 10 AM to 11 PM, and Sunday from 10 AM to 6 PM.

Official game times are Monday, Wednesday, Thursday, and Friday from 3 PM to 11 PM, and Saturday and Sunday from 10:30 AM to 11 PM. You can check availability exactly on the BOOKING PAGE. For requests outside these times, please use our contact form.